ECSI Payment Due Today- Have Not Been Able to Log in All Week

General
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I’m supposed to make my first payment through efpls.ed.gov today. I have all the login information I need (though I’m not 100% sure about the org code; their website says to check the bill, but it’s not there).

When I log in, I just get a blank page. I’ve tried different browsers and even switched computers, but the result is always the same. I’ve also tried calling them on my lunch break every weekday this past week and can’t get through to anyone. How am I supposed to pay this bill? It feels like they’re making it impossible to log in so that I’ll incur a late fee. Has anyone else had this issue and been able to access the website?

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hallo connell,While it may be challenging to reach them, contacting ECSI’s customer service is the most straightforward approach to resolving the login problem and making a payment. Describe the issue and inquire if they can process your payment over the phone.

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I also have this same issue and I keep trying to call them to try to figure it out. They haven’t been of any help at all.