EPO’s and retail branches

Hallo…

I’ve got a question for those of you who’ve been in the industry and worked at different places. Is it normal for a retail branch to hit you with EPOs (Early Payoffs) on closed loans when you’re getting paid a flat rate? It doesn’t really make sense to me, so I’m thinking of talking to my manager about it, but I want to know if this is standard first. I get that for brokers making 2% on a loan, EPOs make sense. But when you’re working directly for the lender and getting a flat fee per loan, is it normal to have to pay back commissions if a loan closes before 6 months?

Your response will be highly appreciated…

EPOs are becoming a vital component of contemporary retail operations. Through transaction optimization, :weary: inventory management optimization, and customer experience enhancement, they enable firms to prosper in a fiercely competitive market.

Pricing and change errors are reduced by automated calculations and barcode scanning. :unamused: Acceptance of credit cards, debit cards, and mobile wallets among other payment ways.

When stock levels are low, an automatic alert system prevents stockouts and lost sales chances. :zipper_mouth_face: Prompt product ordering determined on real-time consumption information.

Integration with loyalty programs to encourage and cultivate recurring business. providing self-checkout kiosks to increase productivity and ease of use.

analysis of consumer preferences and behavior to guide marketing plans.
:thinking: Determining areas that need to be improved, including product positioning or staffing numbers.