Hi guys,
Back in June 2021, I refinanced a private student loan with Commonbond and have been making autopayments with them ever since. Recently, when I logged into my account, it showed no loans, no upcoming due date, and a $0 autopayment amount. I also noticed that I haven’t received my usual monthly statement for November, which typically arrives between the 7th and 9th.
Despite reaching out via email and phone, I haven’t gotten a response from Commonbond. I couldn’t find any information online about issues like this, so I’m turning to you all for advice. Has anyone else experienced something similar or had dealings with Commonbond? The only thing I’ve found is that they stopped accepting applications and refinancing student loans in 2022, but I never received any notice about a transfer or anything like that. I figured it wouldn’t affect my loan since I’ve been making payments regularly up until this October.
My usual due date is next week, and I’m concerned about being penalized if I ignore this or if I make a payment and it doesn’t get applied correctly. Any advice or information would be greatly appreciated.