Has anyone else experienced this? What should I do?
1 Like
When your loan is transferred from one servicer to another, like from Great Lakes to Nelnet, issues can sometimes arise. To sort this out, start by checking your loan details on both servicers’ websites to compare balances and rates. Contact Nelnet to clarify any discrepancies. Look out for capitalized interest from the transfer and document all your interactions. If needed, you can also file a complaint with the Federal Student Aid Ombudsman Group for further help.