Hi guys,
I know it might not have been the wisest decision, but last year I faced unexpected school expenses and took out a loan through Discover, where I also hold a credit card. It’s one of those loans where payment isn’t required until graduation, so I haven’t been closely monitoring it.
Lately, I’ve been receiving emails from Discover notifying me of messages on my loan account. The issue is, I’m unable to log into my account. Initially, I thought it might be a temporary glitch, but it’s been persistent. When attempting to reset my password, the system indicates it doesn’t recognize my social security number or birthday.
Despite these issues, the emails continue to arrive. I need to access my account to contact customer service, but that’s currently impossible. What should I do? Ignore the problem and move on doesn’t seem wise. Has anyone else experienced this situation?