Why does my student loan says paid in full?

Student Loans
1

I logged into Nelnet today, and it shows all my loans were paid off on 9/28/23, totaling $53,000.

Recently, I applied for the Public Service Loan Forgiveness (PSLF) program and the SAVE plan. However, I am only 7 years into the 10 years required for PSLF qualification.

As of 9/20/23, my account indicated a payment was due on 10/3/23.

On StudentAid.gov, it still shows Nelnet as my student loan provider with a total balance of $53,000.

Does anyone know how I can figure out what’s going on?

Did my loans get transferred? If so, why wasn’t I notified via email or any correspondence on Nelnet? Why isn’t this reflected on StudentAid.gov?

Any insight on how to resolve this would be greatly appreciated!

1 Like
2

Visit studentaid.gov to review the information. It’s possible that a new servicer has taken over your debt.

2 Likes
3

Hey, If your student loan says “paid in full,” it typically means that you have successfully paid off the entire balance of your loan.

1 Like
4

Nelnet sent me the identical thing. claims that my student loans have been fully paid off and lists the ones that have, yet the amount I still owe remains the same. I’m unable to visit student.gov because it is unavailable. I tried calling, but there was an absurd wait! I’m just unsure of my ability to be joyful.

5

Your previous loan servicer may show that your loan account is cleared. This could appear as “paid in full” on their website or on your credit report. It doesn’t mean your loan has been forgiven. This is a normal part of the loan transfer process.

6

I once encountered a similar situation with my student loans. After regularly monitoring my loan status through Nelnet, I logged in one day to find that my loans had been unexpectedly paid off, even though I hadn’t initiated any repayment or forgiveness programs. Confused and concerned about the sudden change, I immediately contacted Nelnet’s customer service. They explained that my loans had been transferred to another servicer due to a contractual change between Nelnet and the Department of Education. Unfortunately, I had not received any prior notification about this transfer, which added to my frustration. I then checked StudentAid gov to verify the status of my loans, but the balance was still showing as outstanding under Nelnet, causing further confusion.

7

To resolve this issue, I recommend contacting Nelnet’s customer service directly to inquire about the status of your loans and any recent changes. Provide them with your account details and inquire specifically about whether your loans have been transferred to another servicer or if there have been any updates regarding your repayment or forgiveness applications. It’s essential to also reach out to StudentAid, gov or the Department of Education’s loan servicer contact center to verify your loan status and ensure all information is accurately updated on their end. Be prepared to provide documentation and remain persistent in seeking clarification until the situation is resolved satisfactorily.